Returns & Refunds

Return Window

You can request a return for eligible items within 7 days of your order being marked delivered. Requests made after this window generally can't be accepted — if there's a genuine exception (e.g. a delayed delivery confirmation), message us on WhatsApp and we'll take a look.

Eligibility Conditions

• The item must be unused, unworn, and in its original condition with all tags attached.
• It must be returned in its original packaging, including any pouches, boxes, or cards it shipped with.
• Earrings and other pierced/hygiene-sensitive items may be excluded from returns unless faulty, in line with standard hygiene practice for fashion jewellery.
• Items marked as final sale, clearance, or custom/made-to-order at the time of purchase are not eligible for return.

How to Request a Return

Once your order shows as Delivered:

1. Sign in and go to My Account → My Orders.
2. Find the order and select Request Return / Exchange.
3. Choose the item(s), quantity, and reason for return — you can attach up to 5 photos (max 5MB each) to support your request, then submit.

Our team reviews every request and will let you know once it's approved or if we need more information — you can always check the status from the same Orders page. If you'd rather talk it through first, message us on WhatsApp.

Refunds

Approved returns are refunded as wallet credit to your Aadvik JewelNest account — this shows up instantly once approved and can be used toward any future order (you can also combine it with loyalty points and referral rewards, since they all share the same wallet balance). If wallet credit isn't suitable for your situation, let us know when you submit the request and our team will arrange the refund manually.

Original shipping charges (where applicable) are non-refundable unless the return is due to our error — a defective item, a wrong item shipped, or a mismatch with what was ordered. In those cases, reach out to us directly and we'll make it right, including covering return shipping.

Exchanges

We don't currently support direct one-to-one exchanges through the Site. If you'd like a different size, colour, or design, the simplest path is to request a return for wallet credit and place a fresh order for the item you'd prefer.

Order Cancellations

If you need to cancel an order, message us on WhatsApp as soon as possible after placing it. We can usually cancel orders that haven't been packed or dispatched yet; once an order has shipped, it will need to go through the standard return process instead.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the item and packaging — we'll sort out a replacement or refund at no extra cost to you.

Questions?

We're happy to help — reach us at sales@aadviknest.com or on WhatsApp.