Privacy Policy

Overview

This policy explains what personal information Aadvik JewelNest collects when you use our website at https://aadviknest.com/ecom, how we use it, and the choices you have. By using the Site, you agree to the collection and use of information as described here.

Information We Collect

When you browse, register, or place an order, we may collect:

• Account details — name, email address, phone number, and password (stored securely, never in plain text).
• Order & delivery information — shipping addresses, order history, and items purchased.
• Payment information — we never see or store your full card, UPI, or banking details; these are handled directly by our payment partner, Razorpay, on their secure systems.
• Communication data — messages you send us via the contact form, WhatsApp, or email.
• Technical data — your cart contents and session information, stored temporarily via cookies/session storage to keep your cart and login working as you browse.

How We Use Your Information

• To process and deliver your orders, and to keep you updated on their status.
• To send order confirmations, shipping updates, and (where relevant) OTP/login verification via SMS, WhatsApp, or email.
• To respond to your questions and provide customer support.
• To operate our loyalty points, wallet, and referral programs on your account.
• To improve our website, products, and overall shopping experience.
• To meet legal, accounting, and tax obligations.

We do not sell your personal information to third parties.

Who We Share Information With

We share limited information only where necessary to run our business:

• Payment processing — Razorpay, to securely process online payments.
• Order notifications — our SMS/WhatsApp notification provider, to send you order and delivery updates.
• Sign-in — Google, if you choose to sign in with your Google account (we only receive your name, email, and profile photo, as permitted by you).
• Courier & logistics partners — your name, address, and phone number, solely to deliver your order.

Each of these partners is only given the information they need to perform their specific service, and is expected to handle it securely.

Cookies & Session Storage

We use essential cookies and browser session storage to keep you signed in, remember your cart between pages, and keep checkout working smoothly. We don't use these for third-party advertising or cross-site tracking.

Data Security

We take reasonable technical and organisational measures to protect your data — passwords are hashed (never stored as plain text), sensitive configuration and API keys are kept in an encrypted vault rather than in code, and connections to the Site are served over HTTPS. That said, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.

Data Retention

We retain your account and order information for as long as your account is active, or as needed to fulfil the purposes described in this policy — including complying with our legal and tax record-keeping obligations.

Your Rights

You can review and update most of your personal information at any time from My Account → Profile. If you'd like a copy of your data, or would like your account and personal data deleted, email us at sales@aadviknest.com and we'll assist you, subject to any records we're legally required to keep (such as past order/tax records).

Children's Privacy

This Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

Questions about this policy or your data? Reach us at sales@aadviknest.com or via WhatsApp.